Payment can be made two ways -
1. Through the invoice online or
2. In store upon collection.
If you decide not to proceed with any work, just collect your machine at any time.
NB. -Please note - After six months, we reserve the right to dispose of any machines left for service or repair that have not been picked up.
Minimum repair charges from £45.00 upwards. (Excluding any parts).
Welcome to our Repairs and Servicing Department located in our Bristol showroom! All our technicians are authorised manufacturer trained and use genuine main brand parts.
We are equipped to handle any age or make of machine.
No need to book in advance - Simply bring in your machine with foot pedal, power lead, and a bobbin in bobbin case.
On the next working day, the technician will diagnose the problem. A free quote will be sent via email. Once accepted, we’ll complete the repair in 7-10 days (depending on any parts). An invoice will be sent when the machine is ready for collection.
Free Quote On All Repairs
Express Turnaround
Need your sewing machine in a hurry?
Ask about our Express service, with a turnaround time of 1-2 working days. Available only by advanced booking only.
Express service is subject to availability of any parts and/or spares.
A £45 charge, per machine will be added to your quote.
Example - Quote £75.00 + £45.00 Express turnaround = £120.00
Our Sewing Machine Technicians:
Jerry
Liv
John
Our technicians have a vast knowledge and in depth understanding of sewing machines, domestic and industrial, overlockers and embroidery machines.
Their skill and experience enables them to repair and service machines regardless of age, complexity or Brand.
We repair or service any make of machines, regardless of whether we sell the Brand.
Their experience is further enhanced with full training from all leading manufacturers on repair or service specifics for that brand of machine.
Jerry
Jeremy has over 40 years experience of mending and servicing machines. Initially learning the trade from his father, Alf, who originally established the busines in 1963.
The extensive knowledge passed from father to son means working on older and traditional hand crank machines is not a problem.
As machine evolved over the decades to now include long arms. Jeremy has attanded all additional training provided by manufacturers.
This specialised training means that your machine is repaired or serviced on site by highly skilled and experienced technicians.
In 2007. Alf retired and Jeremy has now expanded the business including moving to larger premises thus continuing a family legacy. Taking this established business into the 21st century.
Liv
Liv is completing Level 3 Multi-Channel Marketing Apprenticeship while also training as an apprentice technician.
Machines are in Liv's DNA, having gown up surrounded by machines thanks to her Dad and Bamp, (both of whom have years of service/repair experience). Liv also keep our social media and marketing running smoothly (with hopefully a few less screws involved!).
From creating social media content and learning how to service machines, every day is different—and that's what Liv loves most.
Liv combines a family passion for sewing machines with fresh marketing ideas to showcase everything we do.
Just like Jerry and John, Liv has also attended all additional training provided by manufacturers
John
John has spent his life surrounded by machines after his father completed a Singer apprenticeship in the 1960's. This would inevitably lead John to join the trade as well.
After 25 years in retail, John joined his father's business in South Wales selling, servicing and repairing both domestic and industrial machines.
John has extensive knowledge in maintaining and servicing industrial machines and regularly sets up and maintains sewing rooms for colleges, universities and schools.
Just like Jerry, John has attended all additional training provided by manufacturers.
This specialised training means that your machine is repaired or serviced on site by highly skilled and experienced technicians.