We are here to help, so if you have any questions regarding your new machine or your latest sewing project please let us know.
PLEASE CONTACT :
Direct Sewing Machines, 46 Sandy Park Road, Brislington, Bristol BS4 3PF
Tel / Fax 01179778216. E - Mail : mail@direct-sewingmachines.co.uk
VAT No 137 7622 54
All prices include VAT (17.5 % )
POSTAGE AND PACKING
All orders over £30.00 are free to UK mainland addresses.
All orders below £30.00 are charged as follows:-
- £0.00 - £9.99 - £1.25 postage
- £10.00 - £19.99 - £1.99 postage
- £20.00 - £29.99 - £2.99 postage
- £30.00 - upwards - Free
Horn Sewing Furniture - There can be an extra charge on Horn Cabinets to outlying areas. Please see the Horn section for details.
All domestic sewing machines, overlocks and presses are delivered free of charge.
Industrial sewing machines carry a £25.00 build up charge if required and a delivery charge depending on your location. Please contact us for exact details.
FREE LESSONS
The free lessons are an additional service that Direct Sewing Machine offer our customers and are therefore not transferable against money off sewing machines.
There is a time limit of 1 year to use the lessons and all lessons are held in store during shop hours.
Lessons need to be booked in advance. Failure to turn up for a free lesson without 24 hours notice will forfeit that lesson.
DELIVERY AND BACK ORDERS
- We always try to post all orders on the same day.
- Orders placed after close of business that day willl be posted the following day.
- Orders placed from Friday pm onwards or during the weekend will be sent Monday am (excluding Bank Holidays).
- We use professional couriers for large items such as machines etc (24-48hr, working day) and Royal Mail for smaller packages (3-4 days).
- We cannot be held responsible for delays out of our control i.e. bad weather, busy roads etc. If we are temporarily out of stock your order will be placed on back order and you will be informed of expected delivery time.
GUARANTEE
We offer up to 5 years extended guarantee on selected models. We provide free collection and return delivery in UK mainland for a two year period, providing that the problem is due to faulty parts and/or poor workmanship. This does not affect your statutory consumer rights.
All our guarantee conditions require that machines brought from us are used for domestic/home use only. This does not cover consumable items like: needles and needle threaders, light bulbs, bobbins, bobbin cases, blades and loopers as per manufactures guarantee.
If you feel you have a problem please contact us first as we can usually resolve any issues over the phone.
Help Line 0117 9778312
YOU MUST RETAIN ALL ORIGINAL PACKAGING. Just in case your machine needs to be returned. It is not our responsibility for damage caused by badly packaged machines. In most cases we are able to supply correct packaging at a cost.
Our liability for loss or damage is limited to a sum equal to the amount paid for the item.
DAMAGED GOODS
The customer must let us know of delivery damaged items within 24 hours of delivery.
PRODUCT INFORMATION
We are unable to supply JANOME branded products outside the UK and Ireland. The warranty on JANOME products supplied from the UK, only applies within those territories
We reserve the right to amend, without notice: prices, description, colour, accessories etc as shown on our website.
In shop prices may vary from online prices
ALL TERMS, CONDITIONS AND PRICES LISTED APPLY TO MACHINES AND PRODUCTS BOUGHT FROM THIS WEBSITE ONLY.